Shift Manager

Oroville, CA

Full Time

Experienced

FEATHER FALLS CASINO

POSITION DESCRIPTION

Position: Casino Shift Manager

Reports To: Director of Casino Operations and/or CEO

Department: Administration

Status: Exempt, full-time, regular

Position Purpose:

Responsible for overseeing all phases of assigned gaming department operations and related areas.

Duties and Responsibilities:

Maintain constant oversight of assigned operations and areas.
Handle customer complaints/problems with courtesy and professionalism.
Observe all Poker and Table Games E-Drops as well as kiosk e-drops and fills.
Assist in Jackpot payouts, ensuring that proper paperwork is completed.
Be knowledgeable of Title 31. Inform departments of correct paperwork to be done.
Handle voids and refunds in the absence of managers.
Record all call-in reports from employees and notify department manager. Ensure that there is enough coverage on the floor for all departments, calling in employees as necessary.
Assist Security during power outages.
Maintain effective system of communications to all department managers and supervisors.
Be highly visible throughout the organization and assist department managers and supervisors as needed.
Maintain a professional image at all times and a high level of integrity while observing the highly confidential nature of the position.
Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather falls Casino Internal control policy Suspicious Activity Compliance Program.

Supervisory Responsibilities:

Communicates with all management personnel on routine basis to assure compliance in every department.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Education Level – High School Graduate, some college preferred.

Experience – Two years experience in responsible supervisory positions.

Special Skills / Certification – Excellent supervisory skills, communications skills and computer skills.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers, vendors, and other employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.

Certificates, Licenses, Registrations

Class A Gaming License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.

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Are you over the age of 21?*

Have you ever worked for Feather Falls Casino before?*

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Are you available for full-time work (apart from absence for religious observations?)*

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I understand the Immigration Reform and Control Act of November 6, 1986, requires me to prove the legality of my residency or citizenship. I am also aware that the failure to provide such proof at the time of request may legally force my termination. I understand that nothing contained in this employment application or in granting of an interview is intended to create a contract between myself and Feather Falls Casino for either my employment or the provision of any benefits. I further understand that if an employment relationship subsequently is established, I will have the right to terminate my employment at any time and Feather Falls Casino will have a similar right. In addition, I understand that no promise, representation or agreement contrary to the foregoing is binding on Feather Falls Casino unless made in writing and signed by myself and an authorized representative of Feather Falls Casino.*

I understand that if I am considered for employment, the Mooretown Gaming Commission, a separate regulatory
agency of the Mooretown Rancheria, will investigate my background and employment history, including a credit and criminal record check, because I am applying for a position that requires a gaming license. I specifically consent to this investigation.*

I certify that all answers to questions in this application and additional information I may have submitted are true and complete to the best of my knowledge. I understand that giving false information, misrepresenting facts, and material omissions may be grounds for denial of
employment or discharge if hired. I hereby authorize investigation of all statements and references provided during the application process to give Feather Falls Casino and the Mooretown Gaming Commission any and all pertinent information they may have, personal or otherwise, and release from all liability or responsibility, Feather Falls Casino, the Mooretown Gaming Commission, any agent of either entity and all persons, companies or corporations providing information to Feather Falls Casino or the Mooretown Gaming Commission about me.*

I understand that all final applicants receiving job offers for positions, including full-time, part-time, and temporary, will have job offers conditioned on satisfactorily passing a drug test. Individuals with positive drug testing results will not be hired and may not apply or be considered for employment for one year after positive drug test results.*

Are you available to work evenings?*

Are you available to work graveyard shift?* YesNo

Are you available to work weekends?*

Referred by?

Feather Falls Casino is a 24 hour, 7 day a week business. Due to this fact ,individuals seeking employment must be able to work evening shifts and overnight shifts, as well as weekends and holidays. Are you able to work those shifts? YesNo

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